Zarafa support ticket requirements

From Zarafa wiki

Revision as of 00:03, 1 December 2010 by Zkaat (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

General info

Supply Zarafa info, Client info and distro info o Zarafa version o Client and version (MS-Outlook, Thunderbird, WA FireFox, WA Internet explorer etc.) o Linux Distribution and version · A clear reproduction path when possible · When no reproduction path can be found, supply all steps already taken to pinpoint the issue When there is a suspicious Mapi or iCalendar item · Create an export of the Mapi item (eml for email items, ics file for iCalendar items) · Supply a reproduction path When Remote Access is needed (only Zarafa professional and enterprise Editions) · Supply login info for the server (SSH) · Supply login info for a Zarafa admin account · When no login info can be supplied, info how to take over the machine with a remote session (Teamviewer / RDP) Migration issues · Supply the roadmap of the migration · Supply the source environment (Exchange 2003 / 2008, Lotus Notes etc.) · Supply the destination environment (Zarafa-server / Zarafa-gateway / iCalendar etc.) · When files are available, supply them (pst files / ics files etc…) Creating a roadmap · Describe the reproduction steps in detail · Supply screenshots

Personal tools