Zarafa cached logging for Outlook

From Zarafa wiki

Revision as of 21:51, 15 February 2011

In rare occasions it can occur that some items are missing in outlook when Zarafa is in cached mode.

To debug this a synclog may be created, to do this please follow the steps below.

Open regedit and create the following keys.

Enabling the synclog:

Location: HKEY_CURRENT_USER\Software\Zarafa\Client
Name: SyncLog
Type: DWORD (32-bit)
Value data: 1 to activate, 0 to disable
Base: Decimal

Then after adding this key you can choose to add one of the following, please do not add both of the following keys.

Uncompressed synclogs:

Location: HKEY_CURRENT_USER\Software\Zarafa\Client
Name: SyncLogLevel
Type: DWORD (32-bit)
Value data: 6
Base: Decimal

Compressed synclogs:

Location: HKEY_CURRENT_USER\Software\Zarafa\Client
Name: SyncOptions
Type: DWORD (32-bit)
Value data: 15
Base: Decimal

Uncompressed synclogs can be found at C:\Documents and Settings\<user>\Local Settings\Temp\synclog.txt

Compressed synclogs can be found at C:\Documents and Settings\<user>\Local Settings\Temp\synclog_<number>.txt.gz where <number> is the process id of outlook.

For Vista/Windows 7 the folder will be C:\Users\<user>\AppData\Local\Temp