No subfolders shown under Inbox

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Sometimes the users Inbox folder is no longer properly linked to the IPM_SUBTREE. When this is the case, you will see the Inbox - Username folder but no sub folders.

To solve this you will have to download MFCMapi from http://mfcmapi.codeplex.com/.

After downloading and extracting MFCMapi from the zip file, you can follow the steps below.

  • Open MFCMapi
  • Choose: Session -> Logon and Display Store Table
  • Pick the correct profile
  • Click on Inbox - Username under the Display Name column
  • In the bottom pane right click the PR_IPM_SUBTREE_ENTRYID attribute and select Open As Entry ID or Object
  • Click ok
    • If you do not see IPM_SUBTREE in the left pane, the folder is not properly linked
    • Follow the steps below
  • Double click Inbox - Username and expand the Root container
  • Click on IPM_SUBTREE
  • In the right pane rightclick the PR_ENTRYID, PR_MEMBER_ENTRYID attribute and select Open As Entry ID or Object
  • Copy the long entry id that appears in the popup box (right click and copy)
  • Click ok to check if the IPM_SUBTREE is opened in the left pane, close the window
  • Go back to the main window and click on Inbox - Username
    • Right click on PR_IPM_SUBTREE_ENTRYID, choose edit property
      • Paste the value you copied earlier into the top "Bin" box and click on ok
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