@morrow without logs this will be hard to track down. can you ask your administrator to open up a support case for this?
The Z-Merge Archive plugin allows you to archive E-Mails from the Zarafa Webaccess to other systems.
The Z-Merge Archive plugin sends an e-mail from the Zarafa Webaccess as RFC2822 message to other systems.
For SugarCRM ZMA uses the Z-Merge SugarCRM Plugin
Easy integration into the Webaccess. No programming necessary inside the Webaccess code. New systems are just configured.
Per default the plugins works with SugarCRM.
Please use the Zarafa forums for more information: