@morrow without logs this will be hard to track down. can you ask your administrator to open up a support case for this?
Zarafa's professional support service offers a ‘per edition’ support package, ranging from upgrade support to 24x7 telephone support.
Next to our support packages, a wide variety of online support documentation is available:
|Manuals, whitepapers and other documents|
||Frequently asked questions|
||Technical documents, articles and information|
|The Zarafa forum|
The following support packages for Zarafa Collaboration Platform are available:
|Forum, Wiki, Online Docs||Yes||Yes||Yes||Yes|
|Crisis phone support||No||Business
* Not included by default. Zarafa Enterprise customers can purchase a 24x7 SLA through Zarafa Sales
Zarafa Support business hours are defined as 9:00h - 17:00h (GMT+1).
Every commercial Zarafa edition comes with an annual amount of support blocks which is calculated by the license value. One support block covers a maximum of 30 minutes Zarafa support.
|Basis Annual Support Blocks||None||2||4||8|
|Additional Annual Support Blocks||None||
Small Business subscription value divided by € 2k
|Professional subscription value divided by € 1k||Enterprise subscription value divided by € 1k|