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Professional Support

Zarafa's professional support service offers a ‘per edition’ support package, ranging from upgrade support to 24x7 telephone support.

Next to our support packages, a wide variety of online support documentation is available:

Manuals, whitepapers and other documents
Frequently asked questions
Technical documents, articles and information
The Zarafa forum

 

The following support packages for Zarafa Collaboration Platform are available:
 

  Community Small Business
 Professional Enterprise
Forum, Wiki, Online Docs Yes Yes Yes Yes
Upgrades No Yes Yes Yes
Portal Support No Yes Yes Yes
E-Mail Support No No Yes Yes
Remote-Support No No Yes Yes
Phone Support No No Yes Yes
High-Availability support No No Yes Yes
Multi-server Support No No No Yes
Crisis phone support No Business
Hours
Business
Hours
24/7*
possible

 

* Not included by default. Zarafa Enterprise customers can purchase a 24x7 SLA through Zarafa Sales

Zarafa Support business hours are defined as 9:00h - 17:00h (GMT+1).

Every commercial Zarafa edition comes with an annual amount of support blocks which is calculated by the license value. One support block covers a maximum of 30 minutes Zarafa support.   
 

  Community  Small Business Professional Enterprise
Basis Annual Support Blocks None 2 4 8
Additional Annual Support Blocks None

Small Business subscription value divided by  € 2k

Professional subscription value divided by € 1k Enterprise subscription value divided by € 1k

 

 

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