@morrow without logs this will be hard to track down. can you ask your administrator to open up a support case for this?
On request of its partners, Zarafa is available to provide various professional services in case of resource challenges or in large and complicated projects.
Zarafa Quick Scan
This is one day investigation of a potential Zarafa installation to see if there are any bottlenecks in the intended setup. This way Zarafa wants to prevent that a certain installation has suboptimal configuration due to wrong specs or setup.
The Zarafa Quick Scan provides answers to among others:
Zarafa Quick Scan report, excluding traveling expenses
Zarafa Analysis Service
The Zarafa Analysis Service is a service where a Zarafa engineer analyses a Zarafa setup and writes a Zarafa Analysis report. The ZAS contains 1 day on-site analyzing systems and a Zarafa Analysis report.
This report will give insight in for instance the following areas:
Zarafa Loadsim Service
A load simulation tests a workload of a certain amount of users on the system. Each user creates a workload according to a so called “MMB3” standard. Several aspects of the servers in the environment are monitored during the load simulation:
After a load simulation is finished, an extensive report is delivered regarding the simulation. Procedure (estimations due to the preparation by the customer/Zarafa Partner):